Refund and Returns Policy

Effective Date: December 6, 2024.

At DonSaliz, we are committed to ensuring that your shopping experience is enjoyable and stress-free. This Refund and Returns Policy outlines the terms for returning products and processing refunds to protect your rights as a customer.

1. Eligibility for Returns

• Items are eligible for return within 30 days of delivery.
• Returned products must be unused, in their original packaging, and include the receipt or proof of purchase.
• Seasonal or holiday clearance items are not eligible for returns.

2. Refund Process

• Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days back to your original payment method.
• For defective or incorrect items, we offer full refunds, including return shipping costs.

3. Exceptions to Returns

We regret that we cannot accept returns for:

• Personalized or custom-made items.
• Perishable products such as holiday treats or flowers.
• Digital products once accessed or downloaded.

4. Return Shipping Policy

• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• For assistance with initiating a return, contact our customer service team at info@donsaliz.com.

Your satisfaction is our priority, and we aim to resolve issues efficiently and fairly.