Sales Policy

Effective Date: December 6, 2024

At DonSaliz, we value transparency and strive to ensure a seamless shopping experience for all our customers. Below is our comprehensive sales policy detailing important information about pricing, payment methods, order confirmation, shipping, and more.

1. Pricing and Availability

  • All prices for our products are listed in USD.
  • Prices are subject to change without prior notice due to market fluctuations, promotional campaigns, or other factors. Any changes will be reflected on our website immediately.
  • While we strive to ensure all items listed on our website are in stock, availability is subject to current stock levels. In the event an item is out of stock, we will notify you promptly and provide alternatives or process a refund if necessary.
  • Special promotions, discounts, and sales are valid only for the stated duration and may come with specific terms and conditions.

2. Payment Methods

We aim to provide secure and flexible payment options for your convenience. The following payment methods are accepted:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: A secure, fast, and easy way to pay online.
  • Other Payment Methods: We may introduce additional payment options such as digital wallets or bank transfers to enhance your shopping experience.

All transactions on our website are encrypted to ensure the safety of your financial information. Please ensure the billing information provided matches the information on your payment method to avoid delays or processing issues.

3. Order Confirmation

Once your order is placed, you will receive an email confirmation containing:

  • A summary of your order details (products, quantities, and prices).
  • Your billing and shipping information.
  • An estimated delivery time frame based on your shipping selection.

If you do not receive an order confirmation email within 24 hours, please check your spam/junk folder or contact us at info@donsaliz.com or call (910) 892-8778.

4. Shipping Policy

We take pride in ensuring prompt delivery of your orders. Our shipping policy includes:

  • Processing Time: Orders are typically processed within 2–3 business days. For customized or special-order items, additional processing time may apply, and we will notify you in such cases.
  • Shipping Methods: We partner with reliable shipping carriers to provide fast and efficient delivery. Standard, expedited, and international shipping options may be available, depending on your location.
  • Shipping Costs: Shipping fees are calculated based on the delivery location, weight, and shipping method selected during checkout. These costs will be displayed before completing your purchase.
  • Tracking Information: Once your order has been dispatched, you will receive an email with tracking details to monitor your shipment’s progress.

Important Notes:

  • We are not responsible for delays caused by unforeseen circumstances such as weather disruptions, carrier issues, or customs processing for international shipments.
  • Please double-check your shipping address at checkout to ensure accurate and timely delivery.

5. Customer Support

For any inquiries related to pricing, payment, order confirmation, or shipping, please feel free to reach out to us via:

  • Email: info@donsaliz.com
  • Phone: (910) 892-8778
  • Address: 4327 Avent Ferry Rd #1, Raleigh, NC, 27606